https://blog.kieranlloyd.uk/tags/direct-routing/Recent content in Direct Routing on Kieran LloydHugo -- gohugo.ioen© Kieran LloydSun, 04 Oct 2026 18:45:00 +0100https://blog.kieranlloyd.uk/posts/teams-phone-agent-foundations/Sun, 04 Oct 2026 18:45:00 +0100https://blog.kieranlloyd.uk/posts/teams-phone-agent-foundations/Resource accounts, Direct Routing and voices. The unglamorous bits that decide whether your first Teams Phone Agent call works and sounds right.https://blog.kieranlloyd.uk/posts/building-a-council-phone-line-with-teams-phone-agent/Sun, 04 Oct 2026 08:00:00 +0100https://blog.kieranlloyd.uk/posts/building-a-council-phone-line-with-teams-phone-agent/I built a phone line for a fictional council using Teams Phone Agent, Copilot Studio and Direct Routing. This is the index for the series.