https://blog.kieranlloyd.uk/tags/teams-phone-agent/Recent content in Teams Phone Agent on Kieran LloydHugo -- gohugo.ioen© Kieran LloydTue, 06 Oct 2026 12:00:00 +0100https://blog.kieranlloyd.uk/posts/teams-phone-agent-admin-centre-build/Tue, 06 Oct 2026 12:00:00 +0100https://blog.kieranlloyd.uk/posts/teams-phone-agent-admin-centre-build/The admin centre wizard for a Teams Phone Agent, step by step, including the text box that is required but never played.https://blog.kieranlloyd.uk/posts/teams-phone-agent-qa-tools/Mon, 05 Oct 2026 14:30:00 +0100https://blog.kieranlloyd.uk/posts/teams-phone-agent-qa-tools/Q&A tools are simple until your content won’t load. Web pages that never got read, Word files stuck in progress, and what fixed it.https://blog.kieranlloyd.uk/posts/teams-phone-agent-foundations/Sun, 04 Oct 2026 18:45:00 +0100https://blog.kieranlloyd.uk/posts/teams-phone-agent-foundations/Resource accounts, Direct Routing and voices. The unglamorous bits that decide whether your first Teams Phone Agent call works and sounds right.https://blog.kieranlloyd.uk/posts/teams-phone-agent-which-does-what/Sun, 04 Oct 2026 08:05:00 +0100https://blog.kieranlloyd.uk/posts/teams-phone-agent-which-does-what/Before building anything I had to get straight where Teams Phone Agent stops and Copilot Studio starts. Here’s how I split the work for the Kestrel Vale demo.https://blog.kieranlloyd.uk/posts/building-a-council-phone-line-with-teams-phone-agent/Sun, 04 Oct 2026 08:00:00 +0100https://blog.kieranlloyd.uk/posts/building-a-council-phone-line-with-teams-phone-agent/I built a phone line for a fictional council using Teams Phone Agent, Copilot Studio and Direct Routing. This is the index for the series.